ZENE COOKIES POLICY

Last Updated: Aug 19, 2025

Welcome to Zene Music's Cookies Policy. This document explains how we use cookies and similar tracking technologies across our mobile applications (Android, iOS), web and desktop clients (Web, Linux), and other related services (collectively, the “Service”). By continuing to use Zene, you agree to the terms of this Cookies Policy in addition to our Privacy Policy.

1. Introduction to Cookies and Tracking Technologies

1.1 What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) by websites or applications you visit. They enable those sites to remember your actions and preferences over time, so you don't have to re-enter them whenever you return.

1.2 Why We Use Cookies and Similar Technologies
We use cookies and similar technologies—such as web beacons, pixel tags, local storage, and mobile device identifiers—to:

Authenticate and keep you logged in securely
Remember your language or theme preferences
Analyze and improve how our Service is used and performs (analytics)
Customize and personalize the content and recommendations you see
Detect and prevent fraud or abuse
Serve relevant advertising or track ad performance (where applicable)

Throughout this policy, when we refer to “cookies,” we also mean all similar technologies unless explicitly stated otherwise.

2. Categories of Cookies We Use

2.1 Essential Cookies

Essential cookies are necessary for the operation of our Service and cannot be switched off in our systems. They help authenticate you, prevent fraudulent use, and ensure our features function correctly.

Session Cookies: Temporary cookies that expire when you close your browser or app. They keep you logged in as you move through pages or screens.
Security Cookies: Help detect and prevent security risks, such as cross-site request forgery (CSRF) or replay attacks.
Load Balancing Cookies: Distribute traffic across our servers to maintain performance and uptime.

2.2 Functional (Preference) Cookies

Functional cookies remember choices you make—such as language, region, or layout preferences—to provide a more personalized experience.

Language Preference Cookie: Remembers the language you selected (e.g., English, Hindi, Spanish).
Theme or Display Cookie: Retains dark mode or light mode settings.
Volume & Playback Settings: Saves your preferred audio volume or player configuration.

2.3 Analytics & Performance Cookies

Analytics cookies collect information about how you use Zene—such as which pages or features you visit most often. We use this data to improve our Service's functionality, performance, and user experience.

Google Analytics: Tracks page views, user sessions, events (e.g., “play button clicked”), and crash occurrences. It does not collect personally identifiable information.
Segment Analytics SDK: Aggregates usage data from mobile and web clients, sending anonymized event logs (e.g., “playlist created,” “artist searched”) to our analytics dashboard.
Sentry Crash Reporting: Collects device, OS version, and anonymized error logs when the app crashes, helping engineers debug and fix issues.

2.4 Third-Party Cookies

Certain features—such as embedded videos, social media sharing, or GIF search—require third-party integrations. Those providers may set cookies when you interact with their content on Zene.

YouTube Embedded Player: When you play a YouTube video in-app, YouTube sets cookies to remember your playback position or preferences. YouTube only sees your activity within that player, not your Zene account details.

3. How We Use Cookies and Similar Technologies

3.1 Authentication & Security
We use essential cookies to keep you securely logged in as you navigate through the Service. These cookies also help us detect suspicious activity—such as multiple logins from different regions—and prevent unauthorized access.

3.2 Personalization & Preferences
Functional cookies allow us to remember your language selection, theme (dark/light), and audio settings so that each time you return, Zene presents a personalized interface without asking you to reconfigure.

3.3 Analytics & Improvements
By collecting anonymized usage data, we can understand which features are most popular, how long users spend on each screen, and identify any performance bottlenecks. This continuous feedback loop ensures Zene evolves based on real-world usage patterns.

3.4 Marketing & Advertising
If you consent to receive marketing communications, we or our advertising partners may use cookies to measure ad performance, track conversions, and tailor ads outside of Zene. However, no personally identifiable data (such as your name, email, or full listening history) is shared with advertisers.

3.5 Third-Party Integrations
When you interact with embedded content—like playing a YouTube video or searching for a GIF—those providers may set their own cookies. Zene does not control these third-party cookies; please refer to their respective policies for details.

4. Managing and Controlling Cookies

You have the right to decide whether to accept cookies. You can manage or delete cookies at any time via your browser or device settings. Below are general instructions for common platforms:

4.1 Web Browsers

Chrome: Go to Settings > Privacy and security > Cookies and other site data > See all cookies and site data. You can remove specific cookies or block them entirely.
Firefox: Open Options > Privacy & Security > Cookies and Site Data > Manage Data. You may remove individual cookies or disable cookies in their entirety.
Safari (macOS): Safari > Preferences > Privacy > Manage Website Data. Here you can remove cookies or block them.
Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data. You can clear cookies or block third-party cookies.

4.2 Mobile Devices

iOS (Safari): Settings > Safari > Advanced > Website Data. You can remove stored cookies or all website data.
Android (Chrome): Chrome app > Settings > Site settings > Cookies. You can disable cookies entirely or clear them.
App-Specific Settings: Within the Zene mobile app, go to Settings > Privacy > Cookies & Controls. You can toggle analytics cookies, marketing cookies, and third-party cookies on or off. Essential cookies cannot be disabled as they are required for core functionality.

Please note that blocking or deleting cookies may degrade your experience—certain features may not work, and your preferences will not be remembered on subsequent visits.

5. Third-Party Cookie Policies

Below are links to the cookie policies of major third-party providers integrated into Zene. We encourage you to review them to understand how they manage cookies and personal data:

6. Cookie Retention Periods

We retain cookies and similar technologies for varying periods, depending on their purpose:

Session Cookies: Deleted when you close your browser or app session ends.
Functional & Preference Cookies: Retained for up to one year to remember your preferences.
Analytics & Performance Cookies: Retained for up to two years in anonymized, aggregated form for trend analysis.

After these periods, cookies expire and are automatically deleted or refreshed upon your next visit.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our Service or legal requirements. When we make material changes:

We will update the “Last Updated” date at the top of this policy.
We may notify you via in-app notification or email if the changes significantly affect how we use cookies or your rights.

By continuing to use Zene after the updated policy takes effect, you agree to the revised terms. If you do not agree, please adjust your cookie settings or discontinue use of the Service.

8. Contact Us

If you have any questions, concerns, or requests about this Cookies Policy or our use of cookies, please contact us:

Email: knocknock@zenemusic.co