Frequenty asked questions
Go to the 'My Library' tab, Click in the playlists section, then tap '+', give it a name, and start adding songs.
Tap the share icon on the song and choose the platform you'd like to share it on.
Yes, high-fidelity streaming is available with a Hi-Fi subscription plan.
Go to Zene Luxe on home, and choose your preferred subscription plan and click Upgrade.
Yes, we support third-party tools to import playlists from Spotify, Apple Music, and others. Click on your profile picture at the top of the home screen, then tap 'Import Playlists' and follow the instructions.
No, we don't offer family subscriptions for now. But we are think to bring in future
Yes, you can listen to music on different devices using the same email address, or on the same device using different email addresses.
Yes, our app supports Bluetooth, AirPlay, Chromecast, and most smart speakers.
Yes, you can view lyrics directly in the Zene Music player screen while a song is playing.
You can request account deletion by going to Settings > Privacy > Delete Account.
Yes, the sleep timer is available under the music player settings menu.
To view your listening history, go to 'My Library' and tap on the 'History' section to see all the songs and content you've recently played.
Zene is natively supported on macOS, iOS, iPadOS, Android, Windows, Linux, tablets, and the web.
You can report a bug by tapping your profile photo on the home screen, then selecting 'Feedback'. This will open your mail app with our address (knocknock@zenemusic.co) pre-filled. Describe your issue and feel free to attach screenshots or videos to help us understand it better.
At the moment, we do not support personal uploads. Stay tuned for updates.
All downloads are encrypted and playable only within the app.
Yes, we have a growing catalog of podcasts across various genres.
Yes, background playback is fully supported.
Open the playlist, tap the three dots next to the song, and select 'Remove from Playlist'.
Currently, this feature isn't available, but we plan to add it in a future update.
Some songs may be restricted due to licensing agreements in your region.
Yes, an account is required to save preferences and sync across devices.
Yes, go to Settings > Audio > Equalizer to customize your sound preferences.
No, we don't offer student discouunt, right now.
Check your internet connection or clear the phone cache.
Currently, we do not support scheduled playback, but a sleep timer is available.
Enter part of the lyrics in the search bar and we'll match relevant songs.
Yes, we offer curated playlists for moods, genres, and trends.
Yes, our app is compatible with most smartwatch platforms.
You will retain access until the end of the billing cycle, after which you'll be downgraded to the free plan.
We use industry-standard encryption and do not sell your data to third parties.
Yes, create a playlist in connect and start to contribute.
Yes, we offer live and genre-specific radio stations for continuous listening.
Yes, following artists helps you stay updated on new releases and news.
Long press on any search keyword in your recent searches to delete it.
Yes, we support both platforms for safe in-car music control.
Send song suggestions via Feedback by taping profile photo on the home screen.
Recommendations are based on your listening history and user behavior.
Yes, open the playlist and tap the edit icon to rename it.
It shows a chronological list of songs, podcasts, and videos you've listened to.
Yes, you can enable smooth song transition in settings.
Streaming isn't too data-heavy for music — a typical song uses around 3-5 MB. However, high-quality videos can consume much more. For example, a 1440p video may use around 1.5 GB to 2.25 GB per hour.
Listening history is automatically cleared after 60 days to help reduce server storage and keep Zene free for everyone.
Yes, you can find a variety of instrumental and OST tracks in our catalog.
Currently, once a playlist is deleted, it cannot be recovered. We recommend backing up important playlists by exporting or saving their details.
Yes, you can listen to music while using other apps or when your device is locked.
On Android, go to Settings > Apps > Zene > Storage > Clear Cache. On iOS, you may need to reinstall the app to clear cache.
Simply log in with the same login option on all devices to sync your library and playlists.
Yes, use the share button on any song or playlist to send a link via social media, messaging apps, or email.
Make sure Background App Refresh and permissions are enabled, and check your device's battery optimization settings.
Yes, Zene supports popular voice assistants like Google Assistant, Alexa and Siri for hands-free control.
Try restarting your device, updating the app to the latest version, or reinstalling it if issues persist.
Yes, Zene supports casting to compatible devices via Chromecast, AirPlay, and other protocols.
Music availability depends on licensing agreements and regional restrictions.
Go to your profile settings page in the app, tap 'Edit Profile', and update your details.
Log out from your current account in Settings, then log in with a different email and password.
You can personalize your home screen by pinning favorite playlists and artists.
Manage your subscription through the app store or Google Play Store where you originally subscribed.
Contact our support team at knocknock@zenemusic.co to request account deletion.
Our algorithm sometimes experiments to broaden your taste. Tap 'Not Interested' to train it better—we're always learning!
Right now, nothing. But we're working on adding gesture-based features. Stay tuned!
Yes! Switch to 'Data Saver' mode in settings for faster buffering and reduced usage.
You can customize your playlist name, emoji, and cover art. Just tap 'Edit' inside your playlist.
Yes! Check out our curated 'Focus', 'Lo-Fi', and 'Instrumental' sections for distraction-free playlists.
👀 Maybe. Try finding some in the Zene... Let's just say… it's a surprises.
'Zene' means 'music' in Hungarian. It's simple, global, and all about sound. 🎵
No, you can only listen to songs and videos without an account on Zene Web. For full access and features, please sign in.
Social features are in development! Soon you'll be able to follow friends and discover music together.
Yes, your synced lyrics and playback position follow your account across all your logged-in devices.
In audio mode, you just hear the song. In video mode, we stream the music video too—perfect for visuals!
Absolutely. Zene works in the background while you game, run, or even lift. Try our 'Workout Mixes'!