ZENE HELP CENTER
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498 clear answers for the Zene app and web. Search a problem or browse a product area.
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Popular questions
What should I know about Zene?
Zene brings music, podcasts, radio, videos and entertainment discovery into one account.
What should I know about the free plan?
The free plan includes Zene’s core music, discovery, search, entertainment, library and player experience with ads.
Having trouble with email-link sign-in?
Check Spam and Promotions, confirm the address, request one new link and open only the latest message.
What are the steps for the Home feed?
Scroll through the available blocks, open an item for details or use its play and save actions.
What are the steps for Zene Search?
Enter a useful title, artist, show or station name, then choose a top result or filter the complete results.
What are the steps for playlist import?
Export one playlist as CSV, choose the file in Zene, review matches and save the resulting playlist.
Having trouble with playback troubleshooting?
Update Zene, restart the app or browser and report the exact item link if only that item consistently fails.
What are the steps for the playback queue?
Tap an item to jump to it, remove unwanted entries or use the provided reorder control.
What are the steps for restoring Premium?
Use the store account that made the purchase and the Zene account that should receive the entitlement.
What are the steps for cancellation and refunds?
Cancel in the store that billed the purchase; use that store’s purchase record when requesting eligible refund help.
Where can I find controls or information for contacting Zene support?
Open the public Contact page or email knocknock@zenemusic.co.
STILL STUCK?
Talk to a person.
Include your device, operating system, app version or browser, the exact Zene link, and what happened. Never send a password, sign-in link or payment-card details.