Child Safety Standards
Prohibition of child sexual abuse and exploitation, safe reporting instructions, and age-related safeguards.
1. Protection from abuse and exploitation
Zene prohibits child sexual abuse and exploitation. For these standards, a child or minor is anyone under eighteen. This definition applies to prohibited exploitation content regardless of the separate minimum age for using the service. The prohibition covers profiles, text, photographs, video, links, offers, invitations, and any other enabled contribution or interaction.
Prohibited conduct includes creating, requesting, distributing, trading, or linking to child sexual abuse material; grooming a child for sexual contact; sextortion; sexual solicitation; trafficking; and organising or facilitating abuse. Sexualised depictions and abuse material involving real, generated, altered, or purported minors are prohibited. Claimed consent, humour, artistic purpose, or age disclaimers do not excuse exploitation.
2. How to report a concern safely
If a child faces immediate danger, contact local emergency services or the appropriate local child-protection authority. Zene’s email inbox is not an emergency service, and no immediate or twenty-four-hour staffing guarantee is made.
Email work@zenemusic.co with the subject “Child safety — urgent” and provide the relevant Zene URL or account identifier, approximate time, and a short description. Use an in-app report or block option if available. Do not download, save, forward, or attach child sexual abuse material to make a report. A link or identifier and a factual description are sufficient to start identifying the concern.
Do not confront a suspected abuser, impersonate a child to investigate, or continue an unsafe conversation to collect evidence. If you are the person affected, you are not responsible for the offender’s conduct. Report threats to appropriate authorities and seek support from a trusted adult or support organisation when it is safe to do so.
3. Handling reports and authority obligations
A credible child-safety concern requires appropriate assessment, restriction or removal of prohibited content, action against responsible accounts, and safeguards against further distribution. Records necessary for legally required reporting or preservation must be handled with restricted access and not circulated as ordinary support attachments.
Reporting to NCMEC or another competent authority depends on the law, the service’s jurisdiction and status, and the facts giving rise to the duty. Zene must comply with any applicable mandatory reporting and preservation obligations; this statement does not claim an established NCMEC reporting account, trained review team, or verified operational workflow.
An account restriction can be reviewed through the contact route, but reconsideration must not expose a child’s identity, supply abusive evidence to an unauthorised person, or interfere with an investigation. A routine appeal does not justify keeping prohibited material publicly available.
4. Age eligibility and prevention
You must be at least thirteen to use Zene, and meet any higher minimum age or additional eligibility requirement applicable in your country. Zene is not offered to children under thirteen. If the law requires parental consent, verified parental authorisation must be obtained through a supported process before the relevant use; an ordinary sign-in or family subscription is not that process. Where a required process is unavailable, the affected user must not register or use the feature.
The catalogue can contain explicit songs, mature language, imagery, and other material unsuitable for younger listeners. A thirteen-year minimum does not mean every catalogue item is appropriate for a thirteen-year-old. Zene has not verified a comprehensive explicit-content filter or age-assurance system; these standards do not promise that one is operating. Before admitting teenagers, the available content and interactions need appropriate age-based restrictions and store ratings for each market.
Before allowing younger users, Zene must establish appropriate eligibility checks, child privacy protections, advertising restrictions, reporting and blocking controls, and moderation suited to the features and territories offered. Where a jurisdiction requires parental consent or applies additional protections to users under eighteen, a generic thirteen-or-sixteen-year threshold does not replace those requirements.
Parents or guardians concerned about a child’s account may request assistance or deletion using the privacy contact. Proportionate verification may be needed to prevent an unauthorised person obtaining a child’s information. Do not send a child’s identity document unless a suitable secure process has been specifically arranged.
India’s Digital Personal Data Protection Act defines a child as a person under eighteen. Its child-processing duties and associated rules have a phased commencement; under the November 2025 notifications, the relevant substantive provisions are scheduled for May 2027. The service must plan for the applicable parental-consent and child-tracking restrictions rather than assume that a worldwide thirteen-year threshold meets them. This timing does not displace other laws or protections already in force.
5. Safety contact
Zene, C-108, Cuffe Parade, Colaba, Mumbai, India – 400005. Email: work@zenemusic.co.
The operator must confirm the person responsible for child-safety compliance and maintain the contact and reporting procedures required by the applicable app stores. Published standards are one part of child protection; their existence does not establish that all required prevention and response controls are operating.