Copyright and Content Complaints
Reporting rights concerns, identifying disputed material, and requesting review of a removal.
1. Ownership and source material
Music recordings, compositions, lyrics, artwork, photographs, articles, software, and database content may carry separate rights held by different owners. A public URL, API response, purchase of personal listening access, or credit to a creator does not automatically authorise all copying, caching, redistribution, or commercial use.
Zene accepts complaints concerning material it hosts, displays, links to, or caches. Identify the particular Zene item and the basis of the complaint so the relevant use can be assessed. Removal by an upstream provider can also make an item unavailable on Zene. These reporting procedures do not establish that every integration is licensed or that any statutory safe harbour automatically applies.
2. APIs, content sources, and licence references
Zene’s media and discovery features include YouTube-related services, Radio Browser station discovery, Podcast Index catalogue requests, LRCLIB lyric searches, and Pinterest image retrieval, alongside other web sources used for entertainment information. Depending on the source, material may be obtained through an API, an embedded service, a direct link, or automated retrieval and caching. Rights in recordings, compositions, lyrics, images, and other source material remain with their respective owners.
The Third-Party Services and Licence Notices page identifies the sources and provides the central directory of documentation, developer terms, and privacy notices, including references for Spotify, YouTube, Last.fm, Pinterest, SoundCloud, Musixmatch, and Radio.co. It distinguishes sources visible in Zene from historical provider references. Inclusion in that directory does not by itself establish an active API integration, endorsement, or permission to reproduce or distribute content.
When reporting a rights concern, identify the relevant provider or original source if known, together with the location of the material on Zene. You do not need to determine which API or retrieval method was used before submitting a complaint. The provider references supplement this reporting procedure; they do not require a rights holder to contact the upstream provider before raising a concern with Zene.
3. Submitting a rights complaint
Write to work@zenemusic.co with the subject “Copyright complaint”. Identify yourself and whether you are the rights holder or an authorised representative. Describe the protected work, provide an original or authoritative source when available, and identify the specific Zene URLs or item identifiers concerned. Explain which rights are affected and why the use is unauthorised.
Provide a reply email and suitable contact information, a statement that you believe in good faith that the disputed use is not authorised by the rights holder, its agent, or law, and your physical or electronic signature. For a notice intended to meet US DMCA requirements, include the required statement of accuracy and, under penalty of perjury, authority to act for the owner of the exclusive right alleged to be infringed.
Consider licences and applicable exceptions before submitting a claim. Knowingly material misrepresentations can carry legal consequences. Do not include passwords or sensitive documents that are unnecessary to identify the right or material. Information from a complaint may need to be shared with the affected contributor or advisers for fair handling and legal compliance.
4. Review and removal
A complaint may lead to a request for clarification, restriction of access, removal, source correction, or another appropriate response. Action should be proportionate to the facts and applicable obligations. Any removal may need to include cached copies under Zene’s control and prevent the same item being automatically reintroduced from its source.
Where legally permitted and appropriate, the affected contributor may receive notice and a means of requesting reconsideration. Zene can restrict or terminate repeat infringement in appropriate circumstances, taking account of reliable complaints and successful challenges. A numerical complaint count alone is not a substitute for considering errors or abuse.
5. Mistaken removal and US counter-notification
If your own material was removed by mistake, reply with the item, the prior location, and the licence, authorship, or other reason you believe supports restoration. A general appeal and a formal DMCA counter-notification are different procedures. Consider obtaining advice before submitting a formal counter-notification because it contains statements with legal consequences and can disclose contact information to the claimant.
Where the US section 512 counter-notification procedure applies, a valid submission includes a physical or electronic signature; identification of the removed material and its former location; a statement under penalty of perjury that you have a good-faith belief the removal resulted from mistake or misidentification; and your name, address, and telephone number. It must also contain the prescribed consent to the appropriate US federal district court’s jurisdiction and acceptance of service from the notifying party or its agent.
For an address outside the United States, the jurisdiction statement concerns a judicial district in which the service provider may be found. Under the applicable statutory process, restoration follows the required ten-to-fourteen-business-day period unless the prescribed notice of court proceedings is received. This is not a promise to restore material where that procedure does not apply or another lawful restriction remains.
6. Contact and statutory process
Zene, C-108, Cuffe Parade, Colaba, Mumbai, India – 400005. Email: work@zenemusic.co.
This is a general rights-contact address. It is not a claim that a DMCA designated agent has been registered with the US Copyright Office. Where reliance on a US safe harbour is intended, the operator must complete the required registration and publish the matching agent information, as well as satisfy the other statutory conditions. Rights under Indian or other applicable law remain available.